We process and ship orders quickly, and cannot guarantee any order cancellations or changes.

Order Changes:

We're not able to accommodate order or address changes at this time, and suggest cancelling your order and placing a new one. To cancel your order, please contact us at info@luxesimplicite.store asap with your 1) order number and 2) cancellation request, and we will do our best to accommodate.

Order Cancellations:

Please contact us at info@luxesimplicite.store asap with your 1) order number and 2) cancellation request, and we will do our best to accommodate.

Luxe Simplicite is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

• Items must be unworn, unwashed, and in original condition with tags attached and clothing zip bags included.

• Returns on sale or giveaway items are not accepted. Sale items can only be exchanged for a different product or store credit.

• Original shipping costs are non-refundable.

Note: Return shipping costs are your responsibility and depend on your chosen courier and country of origin.

We encourage timely returns to ensure eligibility. However, we may offer an exchange or a store credit voucher for returns outside the 14-day period. Email us at info@luxesimplicite.store to discuss your options.

We’re deeply sorry for the inconvenience. Email us at info@luxesimplicite.store with a photo of the issue, and we’ll resolve it promptly.

Once we’ve received and inspected your return, we’ll process your refund within 10 business days. After we initiate the refund, it may take an additional 2-3 days for the funds to reflect in your account.

We prioritize sustainability and quality by using 100% organic cotton in our designs, ensuring eco-friendly and comfortable clothing you can feel good about.

• Wash: Machine wash cold, gentle cycle.
• Detergent: Use mild, eco-friendly detergent.
• Drying: Lay flat to dry or tumble dry on low.
• Ironing: Cool iron if needed.
• Avoid: Bleach, fabric softeners, and dry cleaning.

Note: Flip your clothing inside out before washing or drying to protect the metal brand tag.